Customer Feedback Questionnaire

The Huronia Veterinary Emergency Clinic wishes to provide you with the best quality emergency and life-saving care for your pet. Please take the time to fill in our form (it only takes about a minute to complete 12 questions) and provide your much-appreciated feedback to our Hospital Manager.

 

Were you greeted promptly when you arrived at the clinic?
How long did you wait before your pet was initially assessed by a trial technician?
How long did you wait before you were seen by a veterinarian?
How would you rate the quality of care your pet received from the veterinarian?
Were you given a treatment plan and estimate explained to you in a simple and straight-forward manner with opinions to choose the most financially viable course of treatment?
Were you given instructions for further care for your pet?
If yes, were the instructions explained to you clearly?
Was the recommendation made by the veterinarian to return to your regular clinic for follow up:
How would you rate the overall quality of care your pet received at our facility?
Would you recommend Huronia Veterinary Emergency Clinic to friends or relatives whose pets require emergency medical care?
Would you like to be contacted by our hospital manager to discuss your visit? Please ensure your contact information is completed at the top of this survey.
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